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Terms & Conditions

Welcome to Excia Resources Sdn Bhd online store. The terms and conditions stated below apply to all visitors and users of Excia Resources Sdn Bhd. You're bound by these terms and conditions as long as you're on estore.excia.com.my.

General
The content of terms and conditions may be change, move or delete at any time. Please note that Excia Resources Sdn Bhd has the right to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Excia Resources Sdn Bhd will take immediate action against the offender(s)

Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this site, in other words, “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Excia Resources Sdn Bhd.

Comments and Feedbacks
All comments and feedback to estore.excia.com.my will remain as Excia Resources Sdn Bhd's property.

User shall agree that there will be no comment(s) submitted to the estore.excia.com.my will violate any rights of any third party, including copyrights, trademarks, the privacy of other personal or proprietary rights (s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. The user will be the only one responsible for any comment content made.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

Newsletter
User shall agree that Excia Resources Sdn Bhd may send newsletters regarding the latest news/products/promotions etc. through email to the user.

Indemnification
The user shall agree to defend, indemnify and hold Excia Resources Sdn Bhd harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third-party sites is at your own risk. estore.excia.com.my will not be related or involved to any such website if the user's content/product(s) got damaged or lost have any connection with the third-party site.

Inaccuracy Information
From time to time, there may be information on estore.excia.com.my that contains typographical errors, inaccuracies, and omissions, that may relate to product description, pricing, availability, and article contents. We reserve the right to correct any errors or inaccuracies and change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it to us with the invoice. Please check out the “Return and Refund Policy”.

Membership
The Excia E-store Membership Program is a loyalty program owned and managed by Excia Resources Sdn Bhd and it is applicable to Excia e-store only.
By applying for Membership, you hereby AGREE to be bound by the following terms and conditions:

- You are only entitled to one membership, and all cumulatively purchased records are strictly not transferable.

- Excia Resources Sdn Bhd may its sole and absolute discretion terminates, suspend or cancel a Membership at any time with or without prior notice and with or without cause.

- Excia Resources Sdn Bhd shall hold no liability if a Membership application is rejected for any reason whatsoever.

- The Membership remains the property of Excia Resources Sdn Bhd at all times.

- Excia Resources Sdn Bhd shall not be liable to you or any third party authorized by or claiming through you for any loss, damage, cost, expenses, actions, suits, claims and demand whatsoever, whether direct, indirect, special or consequential, of loss of business, revenue of profits or of any nature suffered by you or any person for any loss, damage or injury caused or suffered by a person arising from the usage of the Membership.

- Excia Resources Sdn Bhd reserves the right to amend these Terms and Conditions from time to time when it is reasonably considered necessary to do so. Reasonable notice shall be posted on Excia official e-store as a notification of the said amendment(s). Your continued usage of the Membership after any amendment(s) to the Terms and Conditions shall constitute your acceptance to the such amendment(s).

- Excia Resources Sdn Bhd shall not be liable for any loss or inconvenience faced by you as a result of the amendment(s) of these Terms and Conditions.

- Excia Resources Sdn Bhd reserves the right to discontinued/terminate this program. All existing members are allowed to continue to enjoy their benefits until the current membership expired. All members shall not be able to extent their membership after we had make the membership program discontinued announcement.

- Excia Resources Sdn Bhd shall not be liable for any un-redeem vouchers or any other un-claimed benefits after the membership is expired. Kindly redeem your voucher before your membership expired.

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FAQ

Q. How do purchase my order on the site?

To order your purchase:-

Click the “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue to add other products to the cart or click “Checkout” to proceed with your payment for the products.
You'll reach a log-in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
From here, you need to select your shipping methods and click “next” button.
Next you'll need to choose your payment method then click the “next” button.
After the steps before this have been done, You need to reconfirm your billing details and agree to the terms and conditions.
Click “Confirm Order” to complete the order.

Q. What are the payment methods available?

We offers various kinds of Payment Methods as shown below:-
1. a) Via iPay88
- Credit/ Debit Card (Visa Master UnionPay)
- Maybank QRPay
- Online Banking FPX
- GrabPay
- Boost
- TnG eWallet

b) Via Manual Transfer

**We don't accept Cash On Delivery (COD) orders.

2. Invoice / Cheque / Offline Bank Transfer (Kindly live chat us to enable this features for you)
Bank : Public Bank
Bank Account : Excia Resources Sdn Bhd
Account Name : 3230626901

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
The total amount you have paid :
Your Order No :

You may scan and email us the above info to Email Address: estore@excia.com.my
Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

Q. I forgot my Password for my account. What should I do to retrieve it?

Click on “Lost Password?” and fill in the email that was used to register the account in the box. Click Submit.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that has been made?

Yes, only if the order is still on pending status.
- Please send an email to our customers service email at estore@excia.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be canceled.

Q. What is the product's transaction currency?

All products transaction currency will be done in Ringgit Malaysia.

Q. How long does the delivery usually takes?

Delivery usually will take about 1 to 2 working days.

Q. I still have doubts!

Sorry that we're unable to clear your doubts on the FAQ page. Please kindly send us an email to estore@excia.com.my for us to clear your doubts.

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Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Excia Resources Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products, the customer will receive their refund after the confirmation.

Flow of Return & Refund
1. Customer ship back the product to us.
2. We will investigate whether it's manufacturer defect or due to other reasons.
3. After investigation, we will proceed to refund (Including the shipping fee buyer paid for return) OR reject the request and ship the product back to customer.
**The result is subject to Excia Resources Sdn Bhd investigation.

Please return your purchase to the following address:
Excia Resources Sdn Bhd
F-3-6, Pacific Place, Jalan PJU 1A/4A, Ara Damansara, 47301 Petaling Jaya, Selangor

Please contact us at estore@excia.com.my or +60122171682 if you have any questions or doubts.

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About Us

Excia always uphold our motto “There’s Comfort in Quality” at the heart of everything we do for our products, partnership and services. We optimize not only in Personal Protective Equipment, but also Product Protection Equipment and Production Productivity Efficiency (PPE 3 ) with Excia over 22 years of experience in product knowledge, industry knowledge, consultation and Asia coverage supply. We provide highest Quality of Products and Maximum Customer Satisfaction by active participants of all employees, complying ISO 9001:2015 Quality Management System.

Mission

Our mission is to create a comfortable workplace that assists business and households enhance efficiency and productivity. We do this because comfortability, functionality, and dexterity in PPE are necessary now more than ever. We create a comfortable workplace by providing expertise solutions, tools and services that suitable for your industry’s application – identify your needs, propose a solutions, trial and testing. By doing this, our customer can enjoy the Excia’s product benefits in hand, body and respiratory protection.

We believed Asia’s business and people deserve a quality work life, by leveraging Asia’s rich resources, creativity and technological expertise in making Asia superior – from Asia, to Asia, for Asia.

Why EXCIA

EXPERIENCE – We have been serving Asian’s users more than 22 years.
QUALITY – We promise comfort in quality in our products, partnership and services.
ASIA – We leverage Asia’s rich resources, creativity and technological expertise in making Asia superior
CONSULTATION – We recommend the right fit products according to end user’s needs.
CERTIFIED – We are ISO9001:2005 Quality Management System certified to ensure product quality and customer satisfaction.

ISO 9001:2015 Certified

We provide highest Quality of PPE and Maximum Customer Satisfaction by active participants of all employees, complying ISO 9001:2015 Quality Management System.

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Collected Information
We only collect the information that is needed for the registration procedure at our website or when filling up the registration form on the site. The information that we gathered is voluntarily submitted by the customers to us. We collect customers' personal information during the account registration on our site.

Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping on our site, and update our customers with our latest news of updates/changes and promotions and events.

Confidentiality
Your personal information such as credit cards details, and bank account numbers are well kept secret and confidential with us. We will never share any of your personal details with any third party. Our site does apply appropriate security applications to keep all the customers' information safe at all times.

Changes to our Privacy Policy
Excia Resources Sdn Bhd have the right to do any changes/updates to Privacy Policy contents without giving prior notice to the customers. Do keep track of the Privacy Policy page on our website.

Security
Our company website does apply appropriate security applications to prevent the leaking of customers' personal identification details from third parties, illegal disclosure, and hackers. However, bear in mind that any information transmitted through the Internet is NOT 100% guaranteed safe and secure.

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FAQ

Q. How can I check my membership level?

Method 1: Login > My account > My profile [Customer group].

Method 2: Click on this product to check the discount price. If it's discounted 10%, that means you are in tier Silver.

Method 3: Live chat us.

Q. Purchase amount including shipping fee?

Yes, it's calculate based on order amount. (My account > My order)

Q. It takes how long to update my membership level after I've made a purchase?

Normally within 24 working hours.

Q. Can I transfer my membership to another email address?

No, please use the same account to accumulate the purchase record.

Q. If our company have different purchaser & created different account, can we accumulate the amount of purchases through different accounts to get the next level of membership?

No, please use the same account to accumulate the purchase record.

Q. Will I get a reward when I reach Silver?

No, you can only get the Tier Upgrade Reward when you reach tier Gold & Platinum.

Q. The exclusive voucher valid for 1 month only?

Yes, you will receive a new voucher code every month.

Q. Can I get back the voucher for cancel order?

No, voucher cannot be revert. Please confirm all details before confirm order.

Q. Is the accumulation valid for Estore order only?

Yes, we will not record the order amount if it is purchased on Shopee and Lazada.

Q. Where I can find the terms and conditions of this membership program?

You can read the terms and conditions by clicking here.

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Excia Machinery Industry Series

Excia GT505

Excia CT135

Excia CT205

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