FAQ
Q. How can I check my membership level?
Method 1: Login > My account > My profile [Customer group].
Method 2: Click on this product to check the discount price. If it's discounted 10%, that means you are in tier Silver.
Method 3: Live chat us.
Q. Purchase amount including shipping fee?
Yes, it's calculate based on order amount. (My account > My order)
Q. It takes how long to update my membership level after I've made a purchase?
Normally within 24 working hours.
Q. Can I transfer my membership to another email address?
No, please use the same account to accumulate the purchase record.
Q. If our company have different purchaser & created different account, can we accumulate the amount of purchases through different accounts to get the next level of membership?
No, please use the same account to accumulate the purchase record.
Q. Will I get a reward when I reach Silver?
No, you can only get the Tier Upgrade Reward when you reach tier Gold & Platinum.
Q. The exclusive voucher valid for 1 month only?
Yes, you will receive a new voucher code every month.
Q. Can I get back the voucher for cancel order?
No, voucher cannot be revert. Please confirm all details before confirm order.
Q. Is the accumulation valid for Estore order only?
Yes, we will not record the order amount if it is purchased on Shopee and Lazada.
Q. Where I can find the terms and conditions of this membership program?
You can read the terms and conditions by clicking here.