Return & Refund Policy
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Excia Resources Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products, the customer will receive their refund after the confirmation.
Flow of Return & Refund
1. Customer ship back the product to us.
2. We will investigate whether it's manufacturer defect or due to other reasons.
3. After investigation, we will proceed to refund (Including the shipping fee buyer paid for return) OR reject the request and ship the product back to customer.
**The result is subject to Excia Resources Sdn Bhd investigation.
Please return your purchase to the following address:
Excia Resources Sdn Bhd
F-3-6, Pacific Place, Jalan PJU 1A/4A, Ara Damansara, 47301 Petaling Jaya, Selangor
Please contact us at estore@excia.com.my or +60122171682 if you have any questions or doubts.